A connoisseur of their country, our Concierges are on hand to take your trip to the next level.

Before you even set off on your adventure, your dedicated Concierge will be informed of all of your trip’s details and your likes and dislikes. When you arrive, they’ll be in touch to let you know that they’re on hand to help with everything, from last-minute changes to tips and tricks on where to go and what to see.

Thanks to their in-depth knowledge of and passion about their destination, our Concierges will be able to help with all sorts of queries that take you and your individual needs into account, whether you want to book the best table in town; find a flea market; enjoy a private museum tour or book a cookery, photography or yoga class. They can also find you the best babysitter in the area, choose a guide best suited to your interests and, if needed, change a flight, find a room and sort out any kind of transport you might need.

Ideally your trip will be totally seamless, but just in case you have any problems while you are away, our Concierge is on hand to help with admin and any tricky language barrier issues. From a helping hand with reservations to putting you in touch with all the right people, it’s the small details that can make all the difference.

CONCIERGE CASE STUDIES FROM AROUND THE WORLD

Spain

Returning from hiking the trails in the Doñana National Park, James and Anna realise they’ve locked the car keys in their hire car. Our Concierge Maria orders them a taxi and tells the couple to go ahead with their lunch plans nearby while she takes care of it. After a wonderful lunch, James and Anna return to the car to find a locksmith with the keys and their car unlocked.

India

As huge Bollywood fans, David and Emily are on a private guided tour of a Mumbai film set. Our Concierge Alisha surprises them with the opportunity to act as extras on a live film set. Ecstatic, the couple are dressed in traditional costume and join the cast. Alisha later sends them a memory stick with the evidence!

Australia

After enjoying a family surf lesson on Bondi Beach, the Greenwood family rush back to their hotel to be in time for their dinner reservation. On arrival, they read a note from our Concierge Denis saying, ‘I hear your surf lesson overran so I moved dinner back by an hour. I thought you might like more time to celebrate catching your first waves!’

South Africa

The Brayshaw family wake up in Cape Town ready to start their beach day, only to open the curtains and find out that it's raining. They call local Concierge Carol to find out what there is to do in the area with their girls (aged five and seven). Carol recommends that they head to the Cape Town Science Centre which has lots of indoor activities and interactive exhibitions for children.

Italy

This evening was supposed to be date night for Charlie and Jenny but their one-year-old daughter, Maya, has been having a cranky day. Jenny WhatsApps their Concierge, Sophia, who rearranges both the babysitter and dinner reservation for the following night.

USA

While out on their private guided tour of Ellis Island and the Statue of Liberty, the Bell family realise that they are running late for their dinner and evening tour of MoMA. They are relieved to receive a message from Concierge James to say 'I heard you are having fun with Lady Liberty so I moved your evening plans back by an hour - no need to rush! And take lots of photos!'